Privacy Policy

Uplink Mobile LLC (“Uplink”, “we”, “our” or “us”) is committed to protecting the privacy and security of personal data. We handle personal information responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant.

1. Information We May Collect

Depending on the service, market, and technical integration involved, we may collect and process the following categories of personal data:

• Mobile phone number (MSISDN)
• Alias ID, transaction reference, subscription ID or similar service identifiers
• IP address and device-related technical information
• Browser, operating system, language and network data
• Service usage data, logs, timestamps and interaction records
• Customer support information, including email or telephone communications where applicable
• Billing, opt-in, opt-out, and consent-related records

2. How We Collect Data

We may collect personal data directly or indirectly through:

• Our websites, landing pages, forms and service interfaces
• Mobile network operators, aggregators, payment providers and technical partners
• Subscription, billing, messaging, authentication and support workflows
• Cookies, server logs and analytics technologies used to operate and secure our platform

3. Purposes of Processing

We process personal data for legitimate business and operational purposes, including:

• Providing, managing and improving our services
• Processing subscriptions, billing events, service access and account activity
• Customer support and complaint handling
• Fraud prevention, abuse monitoring and platform security
• Compliance with contractual, legal, regulatory and carrier requirements
• Maintaining technical logs, audit records and service integrity
• Internal reporting, troubleshooting and service performance analysis

4. Legal Basis for Processing

Where required by applicable law, we rely on one or more of the following legal bases:

• Performance of a contract or service request
• Compliance with legal and regulatory obligations
• Legitimate interests, including security, fraud prevention, service operations and record-keeping
• Consent, where consent is required under local law or service flow design

5. Data Sharing

We may share personal data only where reasonably necessary and subject to appropriate safeguards. Recipients may include:

• Mobile network operators and licensed aggregators
• Hosting, infrastructure and cloud service providers
• Messaging, billing, support, fraud prevention and technical service providers
• Professional advisers, auditors or legal representatives where required
• Authorities or regulators when disclosure is legally required

We do not sell personal data to third parties.

6. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including service delivery, billing reconciliation, fraud prevention, dispute handling, audit requirements, and legal or regulatory compliance.

Retention periods may vary depending on the territory, operator requirements, applicable law, and the nature of the service or transaction.

7. Data Security

We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, disclosure, alteration or destruction.

• HTTPS/TLS encryption in transit
• Restricted access controls and role-based permissions
• Secure cloud hosting and network protections
• System monitoring, logging and incident response measures
• Reasonable safeguards to protect databases, applications and service infrastructure

While no method of transmission or storage is completely secure, we take commercially reasonable steps to protect the data under our control.

8. International Transfers

Depending on the territory and technical architecture of a service, personal data may be processed in jurisdictions outside the country where the user is located. Where required, we take reasonable steps to ensure that any such transfers are carried out in accordance with applicable data protection requirements and appropriate safeguards.

9. Cookies and Similar Technologies

Our websites and service interfaces may use cookies and similar technologies for essential website functionality, security, analytics, and performance monitoring. Where legally required, cookie usage will be subject to appropriate notice or consent mechanisms.

10. Data Subject Rights

Subject to applicable law, individuals may have the right to request access to, correction of, deletion of, restriction of, or objection to the processing of their personal data, as well as the right to data portability and the right to withdraw consent where consent is the basis of processing.

Requests will be handled in accordance with applicable legal obligations and may require identity verification.

11. Children’s Privacy

Our services are not intended to knowingly collect personal data from children except where a specific service has been expressly designed and lawfully implemented for such an audience with appropriate compliance controls. If we become aware that personal data has been collected inappropriately, we will take reasonable steps to address the matter.

12. Third-Party Services and Links

Our websites or services may contain links to third-party websites, platforms, or partner services. We are not responsible for the privacy practices, content, or security of those third parties. Users should review the privacy policies of any external services they interact with.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, regulatory or technical changes. Any updated version will be posted on this page with a revised effective or last updated date.

14. Contact Us

If you have any questions about this Privacy Policy or about how personal data is handled by Uplink Mobile LLC, please contact us using the details below.